Terms and conditions

Terms and Conditions

Effective Date: June 28, 2026

 

1. Introduction

Welcome to SOULNÉ ("Company", "we", "our", "us"). These Terms and Conditions ("Terms") govern your access to and use of our website located at https://soulnewellness.com ("Site") and any related services we provide (collectively, the "Services"). By accessing or using the Services or purchasing products from SOULNÉ, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree with any part of the Terms, you should not use the Site or purchase products. Your use of the Site is also subject to our Privacy Policy, which explains how we collect, use, and share personal information.

2. Definitions

• "Company," "we," "us" or "our" refers to SOULNÉ, a luxury wellness brand operated by ShopFlowCo LLC.
• "Customer" or "you" means any individual who visits the Site, creates an account, subscribes to communications or purchases products from SOULNÉ.
• "Products" means the items offered for sale by SOULNÉ, including saunas, cold‑plunge systems, massage chairs, and any accessories.
• "Services" means the Site, e‑commerce platform, customer support channels and any other services we provide.

3. Eligibility

You must be at least 18 years old and have the legal capacity to enter into these Terms. By creating an account or purchasing Products, you represent and warrant that all information you provide is accurate and complete. If you are using the Services on behalf of a company or other legal entity, you have the authority to bind that entity to these Terms.

4. Accounts and Registration

4.1 Account Creation
To access certain features of the Services, you may be required to create an account. You agree to provide true,
accurate, current, and complete information during the registration process and to maintain and promptly update your
account information to keep it accurate and current.

4.2 Account Responsibilities
You are responsible for maintaining the confidentiality of your account login credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account or any other breach of security.

5. Orders and Payment

5.1 Product Availability
All Products listed on the Site are subject to availability. We reserve the right to limit the quantities of any Products or Services that we offer.

5.2 Pricing
Prices for our Products are subject to change without notice. We are not liable for any price changes, modifications, or discontinuance of Products.

5.3 Payment Terms
Accepted Payment Methods: We accept major credit cards, debit cards, digital wallets, bank transfers, financing options, and other payment methods available through Shopify Payments and authorized third‑party providers.
Payment Processing: Payments are processed securely. All payment information is encrypted and processed in accordance with industry security standards. SOULNÉ does not store your full credit card information on its servers.
Billing Information: You agree to provide current, complete, and accurate billing and account information for all purchases. You agree to promptly update your account and payment information, including your email address and payment details, so that we can complete your transactions and contact you as needed.
Partial Payment and Deposits: For high‑ticket Products, we may allow partial payments such as deposits. The remaining balance is due before shipment. Delinquent balances may incur late‑payment interest as permitted by law.

5.4 Order Acceptance
Orders placed through the Site constitute offers to purchase Products. We reserve the right to refuse or cancel any order at any time for reasons including, but not limited to, Product availability, errors in the description or price of the Product, suspected fraudulent or unauthorized transactions, or other issues. We also reserve the right to limit the quantities purchased per person, per household or per order.

6. Product Information and Availability

We strive to display accurate descriptions, images, and pricing of Products. However, information on the Site may contain typographical errors, inaccuracies, or omissions. We do not warrant that Product descriptions, images, or other content on the Site is accurate, complete, reliable, or error‑free. Product availability may vary and is not guaranteed until your order is processed. We reserve the right to modify or discontinue any Product at any time without notice.

7. Shipping and Delivery

Our Shipping Policy governs how and when your order will be shipped. Please refer to our Shipping Policy for detailed information about shipping methods, service levels, delivery costs, delivery times, delivery appointments, and signature requirements.

7.1 Freight Shipments
Large items such as saunas, cold‑plunge systems, and massage chairs ship via freight carriers. Once your order ships, you will receive tracking information and the carrier will contact you to schedule delivery. You must be available to accept delivery during the scheduled window and sign for the shipment.

7.2 Risk of Loss
All purchases are made pursuant to a shipment contract. Risk of loss and title for items pass to you when we deliver the products to the carrier. You are responsible for inspecting freight shipments for damage upon delivery and noting any issues before the driver leaves. If you refuse a shipment without authorization, additional fees may apply.

7.3 Delivery Issues
If a package is lost in transit, arrives damaged, or is missing items, please notify us promptly. We will work with the carrier to investigate the issue and, if necessary, offer a replacement or credit in accordance with our Shipping Policy.

8. Returns, Refunds, and Cancellations

Returns and cancellations for high‑ticket Products are subject to restrictions and restocking fees. You may cancel an order within 24 hours of placing it if the Product has not yet shipped, in which case there is no penalty. After 24 hours and before the Product ships, cancellations incur an administrative fee of 3%. Once Products ship, orders cannot be cancelled and will be treated as returns.

Our Return & Refund Policy provides detailed information on eligibility criteria, return windows, restocking fees, freight costs, and non‑returnable items. It explains the process for requesting a return, shipping returns, and obtaining a refund or exchange. Please review the Return & Refund Policy before making a purchase.

9. Warranty and Disclaimers

9.1 Manufacturer Warranties
Products are sold with the manufacturer’s warranty where applicable. We do not make any separate warranties beyond those provided by the manufacturer.

9.2 As‑Is Basis and No Warranty
Except as expressly stated, all Products and Services are provided "as‑is" and "as available". We expressly deny all implied warranties, including the implied warranties of merchantability, fitness for a particular purpose, and non‑infringement. We do not warrant that the Services will meet your specific requirements or that the Services will be uninterrupted, timely, secure, or error‑free.

9.3 Disclaimer of Medical and Health Claims
SOULNÉ Products are designed for relaxation and general wellness and are not medical devices. The content on our Site does not constitute medical advice. You should consult a healthcare professional before starting any wellness regimen.

10. Intellectual Property and Site Use

The Site and all content, including text, images, logos, videos, and software, are the property of SOULNÉ or its licensors and are protected by U.S. and international copyright, trademark, and other laws. We grant you a limited, non‑exclusive, non‑transferable license to access and use the Site for your personal, non‑commercial use. You may not reproduce, duplicate, copy, sell, resell, modify, distribute, publicly display, or exploit any portion of the Site or our Services without our express written permission. You agree not to use any meta tags or other hidden text using our name or trademarks without our express consent.

11. User Content

If you submit or post any content ("User Content") to the Services—such as reviews, comments, or other materials—you grant us a non‑exclusive, royalty‑free, worldwide, perpetual license to use, reproduce, modify, and display such content in any media. You are solely responsible for the content you submit and represent that you own or have the necessary rights to use and share it.

You agree not to submit any User Content that is illegal, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, or invasive of another’s privacy or that infringes on the intellectual property or other proprietary rights of any party. We reserve the right to remove or edit User Content that violates these Terms or is otherwise inappropriate.

Electronic Communications

By creating an account, placing an order, or contacting SOULNÉ electronically, you consent to receive communications from us electronically, including order confirmations, shipping notifications, invoices, and customer support messages.

Electronic Signatures

By clicking "Purchase," "Checkout," "Place Order," or any similar button, you agree that your electronic action constitutes your electronic signature and forms a legally binding agreement under applicable electronic signature laws.

12. Prohibited Activities

You agree not to use the Services for any unlawful or prohibited purpose. Examples of prohibited activities include, but are not limited to:
• Violating Laws and Rights: Using the Services for any illegal purpose or in violation of any local, state, national, or international law.
• Disruption: Interfering with or disrupting the Services or servers or networks connected to the Services.
• Unauthorized Access: Attempting to gain unauthorized access to any portion of the Services or any other accounts, computer systems, or networks connected to the Services.
• Fraud: Engaging in fraudulent activities, including credit card fraud or identity theft.
• Harmful Content: Transmitting obscene, abusive, infringing, or otherwise objectionable content.

13. Limitation of Liability

To the maximum extent permitted by law, SOULNÉ, its directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or relating to your use of the Site, Services, or Products. This limitation includes, but is not limited to, damages for loss of profits, goodwill, or data. Our total liability to you for all claims arising out of or relating to these Terms or the Products will not exceed the amount you paid for the applicable Product.

14. Indemnification

You agree to indemnify, defend, and hold harmless SOULNÉ, its directors, officers, employees, and agents from and against any claims, damages, losses, liabilities, and expenses (including reasonable attorneys’ fees) arising out of or related to your use of the Site, Services, or Products, your breach of these Terms, or your violation of any law or third‑party rights.

15. Termination

We may terminate or suspend your account and access to the Services immediately, without prior notice or liability, for any reason, including if you breach these Terms. Upon termination, your right to use the Services will immediately cease. Any provisions of these Terms that by their nature should survive termination shall survive termination, including ownership provisions, warranty and liability limitations, and dispute resolution provisions.

16. Governing Law and Jurisdiction

These Terms and any disputes arising out of or related to them are governed by the laws of the State of South Dakota, United States, without regard to its conflict‑of‑law provisions.

17. Dispute Resolution

You agree that any dispute or claim between you and SOULNÉ arising out of or relating to these Terms or your use of the Products and Services shall be resolved exclusively by confidential, binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. The arbitration will take place in Sioux Falls, South Dakota, unless the parties agree otherwise. You waive the right to participate in a class action or class‑wide arbitration. The arbitrator’s decision shall be final and binding, and judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction thereof.

18. Changes to the Terms

We reserve the right to modify these Terms at any time. Material changes will be posted on the Site with an updated “Last Updated” date. Your continued use of the Site or Services after any changes constitutes acceptance of the revised Terms. It is your responsibility to review these Terms periodically.

19. Miscellaneous

19.1 Severability
If any provision of these Terms is found to be unenforceable or invalid, the remaining provisions will remain in effect and be enforceable to the fullest extent permitted by law.

19.2 Entire Agreement
These Terms, together with any other legal notices and policies posted on the Site (including the Privacy Policy, Shipping Policy, and Return & Refund Policy), constitute the entire agreement between you and SOULNÉ regarding your use of the Site and purchase of Products, and supersede any prior or contemporaneous communications and proposals, whether oral or written.

19.3 Waiver
Our failure to enforce any right or provision of these Terms will not be deemed a waiver of such right or provision.

19.4 Assignment
You may not assign or transfer any of your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations under these Terms in connection with a merger, acquisition, or sale of assets.

20. Contact Information

If you have any questions about these Terms or our Products and Services, please contact us:
• Company Name: SOULNÉ
• Address: 25 First Ave. SW Suite A, Watertown, SD 57201
• Email: info@soulnewellness.com
• Phone: 888-768-5654