Payment policy

SOULNÉ Payment Policy

Effective Date: May 1, 2026

1. Introduction

At SOULNÉ, your safety and convenience are paramount. As a luxury wellness retailer offering high‑ticket items like saunas, cold plunges and massage chairs, we provide multiple secure payment options that comply with all applicable U.S. laws and regulations. This Payment Policy explains the payment methods we accept, how payments are processed, your obligations, and how we mitigate fraud risks.

2. Accepted Payment Methods

We accept the following payment methods:

• Credit and Debit Cards – Visa, Mastercard, American Express, Discover. Enter your card number, expiration date and CVV at checkout; your payment will be processed via our encrypted gateway.

• Digital Wallets – Apple Pay, Google Pay, PayPal, Shop Pay and Shop Pay Installments. When selecting a digital wallet, you may be redirected to authenticate your account before returning to our site.

• Bank Wire Transfer – For large transactions, we may accept a bank wire transfer at our discretion. Please contact customer service for instructions.

• Financing & “Buy Now, Pay Later” – Financing options are offered by third‑party providers and are subject to credit approval. The terms of your financing agreement will govern your payment schedule.

3. Secure Payment Processing

All payments are processed by PCI‑DSS compliant processors such as Shopify Payments, Stripe, PayPal and Shop Pay. We do not store full credit card numbers on our servers. Our website uses SSL encryption to protect your personal and financial information during transmission. To minimize fraud on high‑value purchases, we employ advanced fraud detection tools and may request additional verification before accepting an order. We reserve the right to refuse or cancel orders that appear unauthorized or fraudulent.

4. Payment Authorization & Timing

Your payment method is charged at the time of order placement. For financing transactions, the provider’s terms apply. If we agree to accept a deposit (for example, to secure a custom order), the remaining balance must be paid in full before we ship the product. We will not release goods until payment has been authorized in accordance with consumer protection laws.

5. Pricing & Taxes

All prices listed on our website are in U.S. dollars and exclude applicable taxes, duties or surcharges. We collect sales tax where required by law based on your shipping address. You are responsible for any additional taxes or duties imposed by state or local authorities or your financial institution. Currency conversions and fees may be assessed by your bank if your account is in a different currency.

6. Order Changes & Cancellations

You may modify or cancel your order without penalty within 24 hours of placement if the product has not shipped. After 24 hours and before shipment, cancellations incur a 3 % administrative fee to cover payment processing and administrative costs. Once a product has shipped, the sale is final and any further changes will be handled under our Return & Refund Policy.

7. Fraud Prevention & Verification

To protect our customers and maintain a secure shopping environment, we may perform verification checks and request additional information before accepting your order. Orders suspected of fraud or unauthorized activity will be investigated and may result in cancellation. If you believe a charge has been made in error, contact us before initiating a chargeback. Unauthorized or fraudulent chargebacks may lead us to refuse future orders.

Chargebacks

If you believe a charge on your account is incorrect, please contact SOULNÉ before initiating a chargeback with your payment provider. We are committed to resolving billing concerns promptly. Fraudulent or abusive chargebacks may be disputed and may affect future purchasing privileges.

8. Payment Confirmation

After your payment is processed, you will receive an email order confirmation with your order details and a digital receipt. If you do not receive a confirmation within one hour, please check your spam folder or contact customer service.

9. Currency

All transactions are processed in U.S. dollars. If your bank account or credit card is denominated in another currency, your financial institution may apply currency conversion rates and fees. We are not responsible for currency conversion charges.

10. Compliance with U.S. Law

We operate in compliance with all applicable federal and state laws and regulations in the United States. By making a purchase on our website, you agree to our Terms & Conditions, Privacy Policy, Return & Refund Policy, and this Payment Policy.

11. Changes to Payment Methods & Policy

We reserve the right to add, remove or modify payment methods at any time. Changes to this Payment Policy will be posted on our website. We encourage you to review this policy periodically for updates.

12. Customer Support

If you have questions or encounter issues with a payment, please contact our customer service:

• Email: info@soulnewellness.com
• Phone: 888‑768‑5654
• Address: 25 FIRST AVE. SW STE A, WATERTOWN, SD 57201, United States

Our support team is available Monday–Friday, 9:00 AM–5:00 PM Eastern time, and Saturday, 9:00 AM–1:00 PM Eastern time.

13. Acceptance of Terms

By placing an order with SOULNÉ, you agree to abide by this Payment Policy along with our Terms & Conditions and any other policies referenced on our website.