Billing terms and conditions

Billing Terms and Conditions

Effective Date: June 28, 2026

 

1. Introduction

These Billing Terms and Conditions ("Billing Terms") govern the payment obligations and processes between SOULNÉ ("Company", "we", "us" or "our") and you, the customer ("Customer", "you" or "your"). By accessing our website, placing an order or subscribing to our services, you acknowledge that you have read, understood and agree to be bound by these Billing Terms. These Billing Terms should be read together with our Terms of Service, Privacy Policy, Shipping Policy and Return & Refund Policy.

2. Payment Terms

2.1 Pricing
All prices are quoted in U.S. dollars unless otherwise indicated. Prices for Products and Services may change without prior notice. Prices do not include applicable taxes or governmental fees, which will be calculated at checkout or invoiced separately.

2.2 Taxes and Fees
You are responsible for all sales taxes, value‑added taxes (VAT), goods and services taxes (GST), import duties and other governmental fees that may apply to your purchase. If you claim tax‑exempt status, you must provide a valid exemption certificate before completing your purchase. Taxes will not be refunded after a transaction is finalized.

2.3 Payment Methods
We accept major credit cards (Visa, MasterCard, American Express, Discover), debit cards, PayPal, Apple Pay, Google Pay, Electronic Funds Transfer (EFT)/ACH and other payment options offered at checkout. All payments are processed securely through Shopify Payments or authorized third‑party processors. We do not store your complete card details; payment information is encrypted and processed in compliance with PCI DSS standards.

2.4 Payment Due
• One‑Time Purchases: Payment in full is required at the time of order unless we agree to accept a deposit. For high‑ticket Products such as saunas, cold‑plunge systems and massage chairs, we may offer a deposit option. The deposit is due at checkout and is non‑refundable unless otherwise specified. The remaining balance must be paid before the Product ships.
• Subscription Services: Subscription fees are charged at the beginning of each billing cycle (e.g., monthly or annually) to your default payment method and will automatically renew unless canceled.
• Financing and Installments: If you apply for financing or pay in installments through a third‑party lender, your payment obligations will be governed by the lender’s terms and conditions.

3. Invoicing

3.1 Invoice Issuance
We will issue an electronic invoice upon order completion or shipment for one‑time purchases. For subscriptions, we issue an invoice at the start of each billing period (monthly, annually or as specified in your plan).

3.2 Delivery Method
Invoices are delivered electronically to the email address associated with your account or made available in your customer portal. You are responsible for ensuring your billing email and payment details are current.

4. Late Payments

4.1 Late Fees
If payment is not received by the due date, we may charge interest on the overdue amount at a rate of 1.5% per month (18% per year) or the maximum rate permitted by law. Interest begins to accrue on the first day after the payment is due.

4.2 Service Suspension
If payment remains outstanding for more than 10 days after the due date, we reserve the right to suspend or terminate the Services or place your order on hold. We may refuse new orders until the outstanding balance, any accumulated interest and applicable reinstatement fees have been paid in full.

4.3 Reinstatement
Once you have paid the overdue amount, late fees and any reinstatement fees, we will reinstate suspended Services within a reasonable timeframe.

5. Disputed Charges

If you believe a charge on your invoice is incorrect, you must notify us in writing within 15 days of the invoice date. Include the invoice number and a description of the error. We will investigate and respond promptly. During the dispute, you must pay the undisputed portion of your invoice. If we determine that the disputed amount is valid, we will adjust your account; if we determine it is due, you must pay it within five days of our notice.

6. Refunds and Credits

Refunds or credits will be granted in accordance with our Return & Refund Policy. Approved refunds will be credited back to the original payment method within 14 business days of approval. Deposits for custom or special‑order Products are non‑refundable unless otherwise stated. Store credits may be applied to future purchases and cannot be exchanged for cash unless required by law.

7. Taxes

You are responsible for all taxes and governmental fees associated with your purchase. We will calculate and collect taxes based on the shipping destination and applicable law. If your purchase is subject to tax withholding or you are exempt, you must provide documentation before purchase; taxes will not be refunded after the transaction is completed.

8. Billing Errors

We strive to ensure our invoices are accurate. If we discover a billing error, we will correct it promptly. Overcharges will be refunded or credited to your account. If you have been undercharged, we will invoice you for the difference, which will be due under Section 2.4.

9. Subscriptions and Recurring Payments

9.1 Automatic Renewal
Subscriptions automatically renew at the end of each billing cycle, and the subscription fee will be charged to your default payment method. We may send a courtesy reminder, but you are responsible for managing your subscription.

9.2 Cancellation
You may cancel your subscription by providing at least 30 days’ written notice before the end of your current billing cycle. Cancellation takes effect at the end of the current billing period. We do not provide refunds or credits for partial subscription periods unless required by law.

9.3 Failed Payments
If a recurring payment fails, we will attempt to process it again using your default payment method. If the payment continues to fail, we may suspend or terminate your subscription pursuant to Section 4.

10. Payment Security

We employ industry‑standard security measures, including Secure Socket Layer (SSL) encryption and PCI DSS compliant payment gateways, to protect your payment information. While we take reasonable measures to safeguard your data, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

11. Changes to Billing Terms

We reserve the right to modify these Billing Terms at any time. Material changes will be posted on our website with an updated “Last Updated” date. Your continued use of our Services after we publish changes to these Billing Terms means you accept the updated terms.

12. Limitation of Liability

To the maximum extent permitted by law, SOULNÉ shall not be liable for any indirect, incidental, special, consequential or punitive damages arising from or related to these Billing Terms or your purchase or use of Products or Services. Our total liability to you for all claims arising under these Billing Terms will not exceed the amount you paid to us for the Services during the six months preceding the event giving rise to the claim.

13. Governing Law and Venue

These Billing Terms are governed by and construed in accordance with the laws of the State of South Dakota, United States, without regard to its conflict‑of‑law principles. Any legal action or proceeding arising out of or relating to these Billing Terms shall be brought exclusively in the state or federal courts located in South Dakota, and you consent to personal jurisdiction and venue in those courts.

14. Contact Information

If you have any questions or concerns about these Billing Terms, please contact us:
• Company Name: SOULNÉ
• Address: 25 First Ave. SW, Suite A, Watertown, SD 57201, United States
• Email: info@soulnewellness.com
• Phone: 888‑768‑5654
• Website: https://soulnewellness.com

15. Entire Agreement and Acknowledgment

These Billing Terms, together with our Terms of Service, Privacy Policy, Shipping Policy and Return & Refund Policy, constitute the entire agreement between you and SOULNÉ regarding billing matters and supersede any prior or contemporaneous agreements. By purchasing our products or using our Services, you acknowledge that you have read, understood and agree to these Billing Terms.